Privacy Policy

Trans AI Chat ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide

• Account Data: Email address, username, and password when you register
• Payment Data: Billing information processed securely through our payment providers (we do not store full card numbers)
• Communications: Messages and content you send within the Service (used only to provide the AI conversation service)

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, session duration, and interaction patterns
• Device Data: Browser type, operating system, IP address, and device identifiers
• Cookies: Session cookies for authentication and preference cookies for your settings

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process payments and manage your subscription
• Authenticate your identity and maintain account security
• Send transactional communications (receipts, account notices)
• Detect, prevent, and respond to fraud or abuse
• Comply with legal obligations
• Analyze usage trends to improve platform performance

3. Conversation Privacy

Your conversations with AI companions are private. We do not sell your conversation content to third parties. Conversations may be processed by AI model providers (e.g., OpenAI) solely to generate responses; these providers operate under their own privacy policies and data processing agreements.

You may request deletion of your conversation history at any time through your account settings or by contacting us.

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors, hosting providers, and analytics services that assist in operating the platform
• AI Providers: Message content sent to AI model APIs to generate responses (no personal identifiers are included)
• Law Enforcement: When required by law, court order, or to protect the rights and safety of users or the public

5. Data Retention

We retain account information for as long as your account remains active or as needed to provide the Service. Conversation data may be retained for up to 90 days for service quality purposes, after which it is deleted. You may request earlier deletion at any time.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time where processing is consent-based

To exercise these rights, contact us at privacy@transaichat.com.

8. Cookies

We use strictly necessary cookies for authentication and session management, and optional analytics cookies to understand platform usage. You may disable non-essential cookies through your browser settings; however, this may affect Service functionality.

9. Children's Privacy

The Service is strictly intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with personal information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related inquiries, contact us at privacy@transaichat.com.